Deutsche Bahn

Düsseldorf Hbf

Features and Services

Currently:

Current situation: fewer visitors than usual

At the moment, we expect visitor numbers to be lower than usual. There are usually more people visiting at this time on this day of the week.

Current situation: usual number of visitors

The number of visitors is equivalent to the usual number of visitors at this time on this day of the week.

Current situation: more visitors than usual

At the moment, we expect visitor numbers to be higher than usual. There are usually fewer people visiting at this time on this day of the week.

There is currently no information about visitor numbers.


Information

Please note that the chart provides information about current visitor numbers as a comparison with the average figures during the previous eight weeks. This chart uses approximate values, not absolute figures. As a result, actual visitor numbers may be different. Similarly, the chart does not provide information about visitor numbers relative to building capacities. Details subject to change.

Further information

The latest information about safe travel and the range of services at stations is available here.

DB Information counters are the place to go for information about your rail journey, and they serve as a meeting point for travellers and station visitors. If you have any questions about your trip or the town/city where the station is located, staff at the counter have the answers you need. If a station does not have a counter, our service staff are only too happy to help you with any query you might have.

Day From Till
Monday 00:00 oclock 00:00 oclock
Tuesday 00:00 oclock 00:00 oclock
Wednesday 00:00 oclock 00:00 oclock
Thursday 00:00 oclock 00:00 oclock
Friday 00:00 oclock 00:00 oclock
Saturday 00:00 oclock 00:00 oclock
Sunday 00:00 oclock 00:00 oclock
Holiday 00:00 oclock 00:00 oclock

Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".

Day From Till
Monday 00:00 oclock 23:59 oclock
Tuesday 00:00 oclock 23:59 oclock
Wednesday 00:00 oclock 23:59 oclock
Thursday 00:00 oclock 23:59 oclock
Friday 00:00 oclock 23:59 oclock
Saturday 00:00 oclock 23:59 oclock
Sunday 00:00 oclock 23:59 oclock
Holiday 00:00 oclock 23:59 oclock

At a Travel Center you will receive the following services with personal consultation: Tickets and reservations up to shortly before departure, season tickets and DB monthly season tickets on subscription as well as DB BahnCard related offers. Furthermore, national and international timetable and fare information is available in addition to supplementary services and offers for your rail journey.

Reisezentrum Düsseldorf Hbf
Day From Till
Monday 07:00 oclock 21:00 oclock
Tuesday 07:00 oclock 21:00 oclock
Wednesday 07:00 oclock 21:00 oclock
Thursday 07:00 oclock 21:00 oclock
Friday 07:00 oclock 21:00 oclock
Saturday 09:00 oclock 21:00 oclock
Sunday 09:00 oclock 21:00 oclock

Our DB Lounges provide first-class passengers and BahnComfort customers with everything that makes their time at a station as enjoyable as possible: excellent seating, stylish surroundings and attentive service. 

Further information is available here.

If you want to take a load off your hands, you can put your luggage in a locker at this station.

Testing

The following equipment features serve to ensure barrier-free accessibility to the station. Available are:

Gleis 4:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 5:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 6:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 7:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 9:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 10:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 11:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 12:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 13:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 14:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 15:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 16:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 17:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 18:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 19:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 20:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance


The Mobility Service Centre organizes everything necessary if you need help getting on or off the train or changing trains. In order to provide you with the best possible service, we would ask you to notify us until 8 p.m. the day before your trip. For international trips, at least 48 hours in advance. 

Here you can request assistance online. Alternatively you can contact our Mobility Service Centre at 030 65212888 or msz@deutschebahn.com.

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 030 65212888.

Have you lost or found something on a train or at a station?

Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 030 586020909.
You can also hand in found items or report a loss at the station.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

You can reach our Triple-S central office by phone at: 0211/36801055

For price information and ticket sales, please contact your public transportation company. You can find contact information for the public transportation companies that make stops at our stations at www.bahnhof.de/zuege.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.


Toilets

Parking spaces for bicycles

Local transport

Taxis

Car hire

Travel items

At this station we offer you free wifi. It allows you to go online with your smartphone or laptop, edit e-mails and much more.

You can find information about the various wifi offers at our stations here.

The Travellers Aid Society ("Bahnhofsmission") at a German station can provide you with advice and information in the event of an emergency, and its volunteers can tell you where you can get further assistance. They also take care of children travelling alone and travellers with mobility restrictions. An overview of the societies in Germany and their services is available here. Additional details are also available from the DB Information counter at a given station.

Map Düsseldorf Hbf  PDF | 406.7 KB