<img src="/cms/images/6118e82d-cc16-42cc-99f3-dbc4a0296f12/mobiler-service.jpg" alt="A DB employee advises a passenger on the platform at Berlin Central Station." attribution="Deutsche Bahn AG / Max Lautenschläger">
At the station, our mobile service staff will provide you with advice and assistance.
The mobile service staff will support you with up-to-date information and answer questions on your journey. In the event of deviations, such as delays, you will receive travel alternatives and further details from them.
In addition, our mobile service staff will help passengers with limited mobility when entering, changing or leaving trains. You can find more information at <a href="/en/service/mobility-service">mobility service</a>.

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We help if you have any questions – on site at the train station or digitally

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Our mobile service staff at stations provide travellers with advice and assistance – just look for red caps with the word ‘Service’

Even if you are limited in your mobility – it is important to us that you reach your destination well

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The Mobility Service organizes everything necessary if you need help getting on or off the train or changing trains

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DB Information is the central point of contact for information about your rail journey

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