<p><img src="/cms/images/5312b4a9-9039-47c3-967b-f9d75cfa0269/mobilitaetsservice-zentrale.jpg" alt="A DB employee helps a wheelchair user at Berlin Central Station as part of the mobility service." attribution="Deutsche Bahn AG / Max Lautenschläger"></p>
<p>The Mobility Service organizes everything necessary if you need help getting on or off the train or changing trains.</p>
<h2 id="services">Services</h2>
<ul>
<li>Organization of personal service when boarding, changing or disembarking local and long-distance trains</li>
<li>Answering questions about suitable trains, accessibility of stations or minimum transfer times</li>
</ul>
<h2 id="booking">Booking</h2>
<p>In order to provide you with the best possible service, we would ask you to register at <a href="https://msz-bahn.de/">www.msz-bahn.de</a> until 8 p.m. the day before your trip.
For international trips, registration is required at least 48 hours in advance.</p>

Select a station

Discover

We help if you have any questions – on site at the train station or digitally

Service

Compliance

Privacy policy

Publishing Details

The Mobility Service organizes everything necessary if you need help getting on or off the train or changing trains

Even if you are limited in your mobility – it is important to us that you reach your destination well

Accessibility

Our mobile service staff at stations provide travellers with advice and assistance – just look for red caps with the word ‘Service’

Mobile service staff

When travelling or in acute need: Bahnhofsmission helps immediately, without registration and free of charge

Mobility Service

More relevant content

Accessibility

Mobile service staff

Bahnhofsmission