Service

Even if you are limited in your mobility – it is important to us that you reach your destination well

The Mobility Service organizes everything necessary if you need help getting on or off the train or changing trains

Our mobile service staff at stations provide travellers with advice and assistance – just look for red caps with the word ‘Service’

DB Information is the central point of contact for information about your rail journey

When travelling or in acute need: Bahnhofsmission helps immediately, without registration and free of charge

Whether it’s glasses, a hat or a cell phone: Lost items can be found at the lost and found service of Deutsche Bahn

In person on site, by phone or online – we show you the different ways to buy a ticket

At DB Reisezentrum you receive the complete range of services for your journey with Deutsche Bahn

At the video travel centre, you can receive personal advice on all aspects of your journey with Deutsche Bahn via video conference

The 3-S centres are responsible for service, safety and cleanliness of our stations

Report pollution via WhatsApp so that it can be removed even faster

Parking facilities are available at numerous train stations from various providers

Free WiFi at stations