We help if you have any questions – on site at the train station or digitally.
The services offered may vary per station. For more information, visit the page of the respective station.
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We help if you have any questions – on site at the train station or digitally

Service

Privacy policy

Publishing Details

Even if you are limited in your mobility – it is important to us that you reach your destination well

Accessibility

The Mobility Service organizes everything necessary if you need help getting on or off the train or changing trains

Mobility Service

Our mobile service staff at stations provide travellers with advice and assistance – just look for red caps with the word ‘Service’

Mobile service staff

DB Information is the central point of contact for information about your rail journey

DB Information

When travelling or in acute need: Bahnhofsmission helps immediately, without registration and free of charge

Bahnhofsmission

Whether it’s glasses, a hat or a cell phone: Lost items can be found at the lost and found service of Deutsche Bahn

Lost and found service

In person on site, by phone or online – we show you the different ways to buy a ticket

Ticket purchase

At DB Reisezentrum you receive the complete range of services for your journey with Deutsche Bahn

DB Reisezentrum

The 3-S centres are responsible for service, safety and cleanliness of our stations

3-S centre

Report pollution via WhatsApp so that it can be removed even faster

DB Reinigungsteam

Parking facilities are available at numerous train stations from various providers