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Service
Service
Accessibility
Even if you are limited in your mobility – it is important to us that you reach your destination well
Mobility Service
The Mobility Service organizes everything necessary if you need help getting on or off the train or changing trains
Mobile service staff
Our mobile service staff at stations provide travellers with advice and assistance – just look for red caps with the word ‘Service’
DB Information
DB Information is the central point of contact for information about your rail journey
Bahnhofsmission
When travelling or in acute need: Bahnhofsmission helps immediately, without registration and free of charge
Lost and found service
Whether it’s glasses, a hat or a cell phone: Lost items can be found at the lost and found service of Deutsche Bahn
Ticket purchase
In person on site, by phone or online – we show you the different ways to buy a ticket
DB Reisezentrum
At DB Reisezentrum you receive the complete range of services for your journey with Deutsche Bahn
3-S centre
The 3-S centres are responsible for service, safety and cleanliness of our stations
DB Reinigungsteam
Report pollution via WhatsApp so that it can be removed even faster
Parking at the station
Parking facilities are available at numerous train stations from various providers
WiFi
Free WiFi at stations