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DB Information counters are the place to go for information about your rail journey, and they serve as a meeting point for travellers and station visitors. If you have any questions about your trip or the town/city where the station is located, staff at the counter have the answers you need. If a station does not have a counter, our service staff are only too happy to help you with any query you might have.

Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".

Looking for a Travel centre or agency that sells DB tickets? The Sales point locator allows you to search for Deutsche Bahn sales points.

Our DB Lounges provide first-class passengers and BahnComfort customers with everything that makes their time at a station as enjoyable as possible: excellent seating, stylish surroundings and attentive service. 

Further information is available here.

If you want to take a load off your hands, you can put your luggage in a locker at these stations.

The Mobility Service Centre organizes everything necessary if you need help getting on or off the train or changing trains. In order to provide you with the best possible service, we would ask you to notify us until 8 p.m. the day before your trip. For international trips, at least 48 hours in advance. 

Here you can request assistance online. Alternatively you can contact our Mobility Service Centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or msz@deutschebahn.com.

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)

Have you lost or found something on a train or at a station?

Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).
You can also hand in found items or report a loss at the station.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

You can reach our Triple-S central office by phone at: 089/13081055

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

Station rules and regulations  PDF | 84,5 KB

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The Travellers Aid Society ("Bahnhofsmission") at a German station can provide you with advice and information in the event of an emergency, and its volunteers can tell you where you can get further assistance. They also take care of children travelling alone and travellers with mobility restrictions. An overview of the societies in Germany and their services is available here. Additional details are also available from the DB Information counter at a given station.