Our mobile service staff at stations provide travellers with advice and assistance – just look out for the burgundy-coloured caps with the label ‘Service’
Our station staff is usually available to help during service hours. For reliable assistance with getting on or off the train, we recommend booking in advance with our Mobility Service Centre
We are expanding the familiar DB Information service into the digital sphere: bahnhof.de is being developed into a provider-neutral platform, which will be available in future as both a website and an app