We help if you have any questions – on site at the train station or digitally.
The services offered may vary per station. For more information, visit the page of the respective station.
Even if you are limited in your mobility – it is important to us that you reach your destination well
The Mobility Service Centre organizes everything necessary if you need help getting on or off the train or changing trains
Our mobile service staff at stations provide travellers with advice and assistance – just look out for the burgundy-coloured caps with the label "Service"
When travelling or in acute need: Bahnhofsmission helps immediately, without registration and free of charge
DB Information is the central point of contact for information about your rail journey
Whether it’s glasses, a hat or a cell phone: Lost items can be found at the lost and found service of Deutsche Bahn
At DB Reisezentrum you receive the complete range of services for your journey with Deutsche Bahn
In person on site or online – we show you the different ways to buy a ticket
The 3-S centres are responsible for service, safety and cleanliness of our stations
At the video travel centre, you can receive personal advice on all aspects of your journey with Deutsche Bahn via video conference
Parking facilities are available at numerous train stations from various providers
Surf the Internet with free WiFi at numerous stations
Report pollution via WhatsApp so that it can be removed even faster