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DB Information counters are the place to go for information about your rail journey, and they serve as a meeting point for travellers and station visitors. If you have any questions about your trip or the town/city where the station is located, staff at the counter have the answers you need. If a station does not have a counter, our service staff are only too happy to help you with any query you might have.

Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".

Are you looking for a DB Travel Centre or an agency that sells DB tickets? Use our sales point finder to see where DB sales outlets are located.

Our DB Lounges provide first-class passengers and BahnComfort customers with everything that makes their time at a station as enjoyable as possible: excellent seating, stylish surroundings and attentive service. 

Further information is available here.

If you want to take a load off your hands, you can put your luggage in a locker at these stations.

Do you need assistance when gettting on or off the train or changing trains? Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service". You can contact our mobility centres at 0180 6 512 512 (*EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or online at www.bahn.de/barrierefrei. In order to provide you with the best possible service, we would ask you to notify us in good time.

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)

Have you lost or found something on a train or at a station?

Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).
You can also hand in found items or report a loss at the station.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

You can reach our Triple-S central office by phone at: 0711/20921055

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

Station rules and regulations  PDF | 84,5 KB

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We give travellers 30 minutes of free internet access at over 125 stations. You can go online with your smartphone or laptop, send and receive e-mails, upload files to the cloud and make online phonecalls – our free wifi connection doesn't come with restrictions.When your initial 30 minutes are up, you can keep surfing by logging in to a hotspot provided by Telekom.

After the 30 minutes end, Telekom offers a range of additional options that are available for purchase. Pricing information is available at www.hotspot.de.

Our wifi is very easy to use.

• Enable wifi on your device and look for networks, then select "Telekom" 

• Open an internet browser and go to a website (any will do) Our system forwards you automatically to the hotspot homepage

• Go online by selecting "Go online" and then clicking "Start surfing"

You can contact the following number if you have questions about Telekom's hotspot or need assistance to use it: +49 800 350 2000 (free of charge).

The Travellers Aid Society ("Bahnhofsmission") at a German station can provide you with advice and information in the event of an emergency, and its volunteers can tell you where you can get further assistance. They also take care of children travelling alone and travellers with mobility restrictions. An overview of the societies in Germany and their services is available here. Additional details are also available from the DB Information counter at a given station.