Deutsche Bahn

Hamburg-Altona

Features and Services

DB Information counters are the place to go for information about your rail journey, and they serve as a meeting point for travellers and station visitors. If you have any questions about your trip or the town/city where the station is located, staff at the counter have the answers you need. If a station does not have a counter, our service staff are only too happy to help you with any query you might have.

Day From Till
Monday 06:00 oclock 22:30 oclock
Tuesday 06:00 oclock 22:30 oclock
Wednesday 06:00 oclock 22:30 oclock
Thursday 06:00 oclock 22:30 oclock
Friday 06:00 oclock 22:30 oclock
Saturday 06:00 oclock 22:30 oclock
Sunday 06:00 oclock 22:30 oclock
Holiday 06:00 oclock 22:30 oclock

Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".

Day From Till
Monday 06:00 oclock 22:30 oclock
Tuesday 06:00 oclock 22:30 oclock
Wednesday 06:00 oclock 22:30 oclock
Thursday 06:00 oclock 22:30 oclock
Friday 06:00 oclock 22:30 oclock
Saturday 06:00 oclock 22:30 oclock
Sunday 06:00 oclock 22:30 oclock
Holiday 06:00 oclock 22:30 oclock

At a Travel Center you will receive the following services with personal consultation: Tickets and reservations up to shortly before departure, season tickets and DB monthly season tickets on subscription as well as DB BahnCard related offers. Furthermore, national and international timetable and fare information is available in addition to supplementary services and offers for your rail journey.

Reisezentrum Hamburg-Altona
Day From Till
Monday 06:00 oclock 21:00 oclock
Tuesday 06:00 oclock 21:00 oclock
Wednesday 06:00 oclock 21:00 oclock
Thursday 06:00 oclock 21:00 oclock
Friday 06:00 oclock 21:00 oclock
Saturday 07:00 oclock 20:00 oclock
Sunday 08:00 oclock 20:00 oclock

If you want to take a load off your hands, you can put your luggage in a locker at this station.

Testing

The following equipment features serve to ensure barrier-free accessibility to the station. Available are:

Gleis 1:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | contrasting guidance

Gleis 2:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | contrasting guidance

Gleis 3:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | contrasting guidance

Gleis 4:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | contrasting guidance

Gleis 5:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | contrasting guidance

Gleis 6:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | contrasting guidance

Gleis 7:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | contrasting guidance

Gleis 8:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | contrasting guidance

Gleis 9:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | contrasting guidance

Gleis 10:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | contrasting guidance

Gleis 11:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | contrasting guidance

Gleis 12:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | contrasting guidance


The Mobility Service Centre organizes everything necessary if you need help getting on or off the train or changing trains. In order to provide you with the best possible service, we would ask you to notify us until 8 p.m. the day before your trip. For international trips, at least 48 hours in advance. 

Here you can request assistance online. Alternatively you can contact our Mobility Service Centre at 030 65212888 or msz@deutschebahn.com.

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 030 65212888.

Have you lost or found something on a train or at a station?

Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 030 586020909.
You can also hand in found items or report a loss at the station.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

You can reach our Triple-S central office by phone at: 040-3918-1 053

For price information and ticket sales, please contact your public transportation company. You can find contact information for the public transportation companies that make stops at our stations at www.bahnhof.de/zuege.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.


Toilets

Parking spaces

Parking spaces for bicycles

Local transport

Taxis

Car hire

Travel items

At this station we offer you free wifi. It allows you to go online with your smartphone or laptop, edit e-mails and much more.

You can find information about the various wifi offers at our stations here.

The Travellers Aid Society ("Bahnhofsmission") at a German station can provide you with advice and information in the event of an emergency, and its volunteers can tell you where you can get further assistance. They also take care of children travelling alone and travellers with mobility restrictions. An overview of the societies in Germany and their services is available here. Additional details are also available from the DB Information counter at a given station.

Map Hamburg-Altona  PDF | 296.8 KB