Our mobile service staff at stations provide travellers with advice and assistance – just look out for the burgundy-coloured caps with the label ‘Service’
Our station staff is usually available to help during service hours. For reliable assistance with getting on or off the train, we recommend booking in advance with our Mobility Service Centre
Since 15 October 2026, the ban on alcohol consumption has been part of the house rules at all railway stations nationwide. Carrying open containers of alcoholic drinks is also prohibited