Our mobile service staff at stations provide travellers with advice and assistance – just look out for the burgundy-coloured caps with the label ‘Service’
Our station staff is usually available to help during service hours. For reliable assistance with getting on or off the train, we recommend booking in advance with our Mobility Service Centre
The Federal Police ensure security at the train station, protect travellers, are available for questions and assistance, and prevent crimes and disruptions to rail traffic.
We are expanding the familiar DB Information service into the digital sphere: bahnhof.de is being developed into a provider-neutral platform, which will be available in future as both a website and an app