Our mobile service staff at stations provide travellers with advice and assistance – just look out for the burgundy-coloured caps with the label ‘Service’
Our station staff is usually available to help during service hours. For reliable assistance with getting on or off the train, we recommend booking in advance with our Mobility Service Centre
Monday to FridayMon – Fri
– From 7 50 to 12 – From 12 45 to 18 10
SaturdaySat
– From 8 50 to 13 40 – From 14 25 to 19 10
SundaySun, incl. public holidays
– From 8 50 to 13 45 – From 14 45 to 21 10incl. public holidays
With the new location function on bahnhof.de, travellers can find the nearest stations – quickly and easily via location sharing, without the hassle of typing