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DB WhatsApp Cleaning Service

Scan the QR code on the bin or select the station’s federal state online to start the relevant WhatsApp chat straight away

Rubbish bins with a sticker and a QR code for reporting rubbish via WhatsApp.

House rules

From 15 October, the ban on alcohol consumption will form part of the rules and regulations at all railway stations nationwide. Carrying open containers of alcoholic drinks is also prohibited

Information on the ban on alcohol consumption at Berlin Hbf.

DB Info for when you're out and about

We are expanding the familiar DB Information service into the digital sphere: bahnhof.de is being developed into a provider-neutral platform, which will be available in future as both a website and an app

A young man with a cognitive impairment uses his smartphone, amongst other things, to find his way around the station and get information independently.
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From 26 October 2026 to 28 February 2027, the lift to Platform 1 will be undergoing refurbishment. Access via the lift for people with reduced mobility will not be possible during this period.

From 11 January 2027 to 28 April 2027, the lift to platforms 3/4 will be undergoing refurbishment. Access via the lift for passengers with reduced mobility will not be possible during this period.

Passengers with reduced mobility should please contact the Mobilitätsservice-Zentrale. 

Opening hours:
Mon–Fri 06:00–22:00,
Sat–Sun and public holidays 08:00–20:00

Telephone: 030 65 21 28 880
Email: msz@deutschebahn.com
Online form: Mobilitätsservice online – Deutsche Bahn

Tip: Use our “Lifts” feature. Saving lift locations and receiving push notifications about changes to lift operating status offers greater accessibility when travelling, particularly for passengers with reduced mobility.
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