Deutsche Bahn

Hanau Hbf

Features and Services

Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".

Day From Till
Monday 06:00 oclock 22:30 oclock
Tuesday 06:00 oclock 22:30 oclock
Wednesday 06:00 oclock 22:30 oclock
Thursday 06:00 oclock 22:30 oclock
Friday 06:00 oclock 22:30 oclock
Saturday 06:00 oclock 22:30 oclock
Sunday 06:00 oclock 22:30 oclock
Holiday 06:00 oclock 22:30 oclock

At a Travel Center you will receive the following services with personal consultation: Tickets and reservations up to shortly before departure, season tickets and DB monthly season tickets on subscription as well as DB BahnCard related offers. Furthermore, national and international timetable and fare information is available in addition to supplementary services and offers for your rail journey.

Reisezentrum Hanau Hbf
Day From Till
Monday 07:00 oclock 19:00 oclock
Tuesday 07:00 oclock 19:00 oclock
Wednesday 07:00 oclock 19:00 oclock
Thursday 07:00 oclock 19:00 oclock
Friday 07:00 oclock 19:00 oclock
Saturday 09:30 oclock 14:30 oclock

If you want to take a load off your hands, you can put your luggage in a locker at these stations.

Testing

The following equipment features serve to ensure barrier-free accessibility to the station. Available are:

Gleis 1:
step-free access | modern platform height | passenger information display | public address system | tactile guiding strip | stairs marking | contrasting guidance

Gleis 2:
step-free access | modern platform height | passenger information display | public address system | tactile guiding strip | stairs marking | contrasting guidance

Gleis 5:
modern platform height | passenger information display | public address system | tactile guiding strip | stairs marking | contrasting guidance

Gleis 6:
modern platform height | passenger information display | public address system | tactile guiding strip | stairs marking | contrasting guidance

Gleis 7:
modern platform height | passenger information display | public address system | stairs marking | contrasting guidance

Gleis 9:
modern platform height | passenger information display | public address system | stairs marking | contrasting guidance

Gleis 101:
passenger information display | public address system | stairs marking | contrasting guidance

Gleis 102:
modern platform height | passenger information display | public address system | tactile guiding strip | stairs marking | contrasting guidance

Gleis 103:
modern platform height | passenger information display | public address system | tactile guiding strip | stairs marking | contrasting guidance

Gleis 104:
passenger information display | public address system | stairs marking | contrasting guidance

Gleis 106:
passenger information display | public address system | stairs marking | contrasting guidance


The Mobility Service Centre organizes everything necessary if you need help getting on or off the train or changing trains. In order to provide you with the best possible service, we would ask you to notify us until 8 p.m. the day before your trip. For international trips, at least 48 hours in advance. 

Here you can request assistance online. Alternatively you can contact our Mobility Service Centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or msz@deutschebahn.com.

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)

Have you lost or found something on a train or at a station?

Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).
You can also hand in found items or report a loss at the station.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

You can reach our Triple-S central office by phone at: 069/2651055

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.


Toilets

Parking spaces for bicycles

Local transport

Taxis

Car hire

Travel items

At this station we offer you free wifi. It allows you to go online with your smartphone or laptop, edit e-mails and much more.

You can find information about the various wifi offers at our stations here.

Map Hanau Hbf  PDF | 512,2 KB