Our mobile service staff at stations provide travellers with advice and assistance – just look out for the burgundy-coloured caps with the label ‘Service’
Monday to ThursdayMon – Thu
– From 6 to 22 30
FridayFri
– From 6 10 to 22 15
Saturday and SundaySat, Sun, incl. public holidays
Our station staff is usually available to help during service hours. For reliable assistance with getting on or off the train, we recommend booking in advance with our Mobility Service Centre
With the new location function on bahnhof.de, travellers can find the nearest stations – quickly and easily via location sharing, without the hassle of typing