Our mobile service staff at stations provide travellers with advice and assistance – just look out for the burgundy-coloured caps with the label ‘Service’
Our station staff is usually available to help during service hours. For reliable assistance with getting on or off the train, we recommend booking in advance with our Mobility Service Centre
MondayMon
– From 6 40 to 16 – From 16 30 to 19 20
Tuesday to ThursdayTue – Thu
– From 7 5 to 12 30 – From 13 15 to 18 50
FridayFri
– From 7 5 to 18 50
SaturdaySat
– From 8 10 to 12 30 – From 13 15 to 17 50
SundaySun, incl. public holidays
– From 9 10 to 13 15 – From 14 to 18 50incl. public holidays
With the new location function on bahnhof.de, travellers can find the nearest stations – quickly and easily via location sharing, without the hassle of typing