Our staff provides assistance for passengers with limited mobility to get on and off the train during service hours.
Please note that due to preparation times and depending on the meeting point at the station, getting on and off the train may only be possible from 20 minutes after the start until 10 minutes before the end of the service hours.
Service hours
- Monday
- From 6 40 to 16 From 16 30 to 19 20
- Tuesday to Thursday
- From 7 5 to 12 30From 13 15 to 18 50
- Friday
- From 7 5 to 18 50
- Saturday
- From 8 10 to 12 30From 13 15 to 17 50
- Sunday, incl. public holidays
- From 9 10 to 13 15From 14 to 18 50
For reliable assistance with getting on or off the train, we recommend booking in advance with our Mobility Service Centre.
Mobility Service Centre
- Phone
- +49 30 65212888
- msz@deutschebahn.com
- Website
- msz.bahnhof.de
By phone Mon – Fri from 06:00 to 22:00, Sat - Sun and national-wide public holidays from 08:00 to 20:00.
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Copy link to this sectionWhen travelling or in acute need: Bahnhofsmission helps immediately, without registration and free of charge
Even if you are limited in your mobility – it is important to us that you reach your destination well
Our mobile service staff at stations provide travellers with advice and assistance – just look out for the burgundy-coloured caps with the label ‘Service’