Deutsche Bahn

Frankfurt (Main) Flughafen Regionalbahnhof


DB Information counters are the place to go for information about your rail journey, and they serve as a meeting point for travellers and station visitors. If you have any questions about your trip or the town/city where the station is located, staff at the counter have the answers you need. If a station does not have a counter, our service staff are only too happy to help you with any query you might have.

Day From Till
Monday 06:00 oclock 22:30 oclock
Tuesday 06:00 oclock 22:30 oclock
Wednesday 06:00 oclock 22:30 oclock
Thursday 06:00 oclock 22:30 oclock
Friday 06:00 oclock 22:30 oclock
Saturday 06:00 oclock 22:30 oclock
Sunday 06:00 oclock 22:30 oclock
Holiday 06:00 oclock 22:30 oclock

Do you need assistance when gettting on or off the train or changing trains? Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service". You can contact our mobility centres at 0180 6 512 512 (*EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or online at In order to provide you with the best possible service, we would ask you to notify us in good time.

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)

Have you lost or found something on a train or at a station?

Simply get in touch with us free of charge at You can call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).
You can also hand in found items or report a loss at the station.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

Stations also have their own security teams, while Germany's Federal Police handle safety issues in the rail network on behalf of the national government.

Please note DB Station&Service AG's rules and regulations as well as locally published additions at the train station: they are designed to make your time at our stations safe and pleasant.

Local transport


Car hire

Lageplan von Frankfurt (Main) Flughafen Regionalbahnhof

Lageplan  PDF | 610,7 KB