Deutsche Bahn

Alexanderplatz

Features

DB Information counters are the place to go for information about your rail journey, and they serve as a meeting point for travellers and station visitors. If you have any questions about your trip or the town/city where the station is located, staff at the counter have the answers you need. If a station does not have a counter, our service staff are only too happy to help you with any query you might have.

Day From Till
Monday 08:00 oclock 16:00 oclock
Tuesday 08:00 oclock 16:00 oclock
Wednesday 08:00 oclock 16:00 oclock
Thursday 08:00 oclock 16:00 oclock
Friday 08:00 oclock 16:00 oclock
Saturday 08:00 oclock 16:00 oclock
Sunday 08:00 oclock 16:00 oclock
Holiday 08:00 oclock 16:00 oclock

Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".

Day From Till
Monday 08:00 oclock 16:00 oclock
Tuesday 08:00 oclock 16:00 oclock
Wednesday 08:00 oclock 16:00 oclock
Thursday 08:00 oclock 16:00 oclock
Friday 08:00 oclock 16:00 oclock
Saturday 08:00 oclock 16:00 oclock
Sunday 08:00 oclock 16:00 oclock
Holiday 08:00 oclock 16:00 oclock

Looking for a Travel centre or agency that sells DB tickets? The Sales point locator allows you to search for Deutsche Bahn sales points.

If you want to take a load off your hands, you can put your luggage in a locker at these stations.

The Mobility Service Centre organizes everything necessary if you need help getting on or off the train or changing trains. In order to provide you with the best possible service, we would ask you to notify us until 8 p.m. the day before your trip. For international trips, at least 48 hours in advance. 

Here you can request assistance online. Alternatively you can contact our Mobility Service Centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or msz@deutschebahn.com.

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)

Have you lost or found something on a train or at a station?

Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).
You can also hand in found items or report a loss at the station.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

You can reach our Triple-S central office by phone at: 030/2971055

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.


Toilets

Parking spaces

Parking spaces for bicycles

Local transport

Taxis

Travel items

Map Alexanderplatz  PDF | 224,5 KB