Glasses, hats or phones - whatever you've mislaid, DB's lost and found service helps you get it back.
Every year, people lose over 250,000 items at stations and on trains. If you leave something on a train* or at a station, just submit a lost property enquiry form. The quickest and easiest way to report a lost item is to go online and use our lost property service, which is available around the clock.
Reporting lost items by phone
Call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).
Our lines are open from 8 am - 8 pm on Monday - Saturday and from 10 am - 8 pm on Sunday and public holidays.
You can also turn to our service staff at stations for help. DB Information counters will provide you with the form for requesting a search.
If the lost item has a minimum value of EUR 15, we conduct a search for four weeks starting from the day of loss indicated on the form. If the lost item has sentimental value, for example if it is a photo album or book with a dedication, we do not apply the value threshold. If we do not contact you with a positive outcome within four weeks of the day of loss, we simply close the search request without notifying the person who submitted it. When we find an item, we keep it for a certain period of time. If it is not claimed during that time, we put it up for auction or dispose of it.
* Includes trains operated by Abellio Rail Mitteldeutschland GmbH, Bayrische Regionalbahn GmbH (BRB), Breisgau-S-Bahn (BSB), DB Regio AG, DB RegioNetz Verkehrs GmbH (Erzgebirgsbahn), DB Fernverkehr AG (incl. IC Bus), Gäubodenbahn, Mitteldeutsche Regiobahn (Transdev), National Express Rail GmbH, NordWestBahn GmbH (NWB), Omnibusverkehr Franken GmbH (OVF), S-Bahn Dresden, S-Bahn Hamburg, S-Bahn Hannover, S-Bahn Rhein-Main, S-Bahn Mitteldeutschland, S-Bahn München, S-Bahn Stuttgart, SüdostBayernBahn (SOB), SNCF Voyages Deutschland GmbH, Thalys International and trans regio Deutsche Regionalbahn GmbH.