Accessibility & mobility service
We do everything we can to ensure that passengers with reduced mobility reach their destinations.
If you are vision-impaired, use a wheelchair or are travelling with a pram or pushchair, you might need assistance when on or off a train or changing trains. We're here to help.
Simply tell us what assistance you need. You can contact us by phone, fax or e-mail, use our online contact form or talk to a member of our staff at a station. We can provide ad-hoc support at stations with service personnel, but we recommend that you inform us of your travel needs at least 24 hours before your train is due to depart (48 hours if travelling outside of Germany). This will give us time to organise assistance tailored to your situation. Travellers using all other stations or stops need to notify us in advance as ad-hoc assistance is not available. Please see our accessibility plan for more detailed information.
You can contact our Mobility Service Centre from 6 am - 10 pm Monday - Friday, and from 8 am - 8 pm on Saturday, Sunday and public holidays.
Over 100 traveller's aid societies ("Bahnhofsmission") throughout Germany are also ready to provide support, be it in the form of meeting someone on a platform, providing travel information, helping to buy a ticket or accompanying passengers during travel. Run by Germany's Lutheran and Catholic churches, these associations and their crews - over 2,300 staff and volunteers - play an essential role in the public support networks of towns, cities and stations. They provide immediate and free help to people in serious difficulties, without the need for advance notification and without imposing any preconditions.
A traveller with a physical disability or the person accompanying them can park a car free of charge for up to 24 hours at barrier-less carparks operated by our subsidiary, DB BahnPark GmbH. This service is available to holders of a Europe-wide blue or orange special parking permit ("parking card for people with disabilities"). The holder does not have to be driving, but they must be at least present in the car as the passenger being transported. If you have such a parking card, simply place it so that it is readily visible through the vehicle's windscreen. Within Bavaria, the state government's official dark blue parking cards are also accepted.
The downloadable file on this page gives you an overview of technical features and staff assistance available at stations in Germany for people with accessibility-related needs.
We hope you have a good journey!