Hameln

At a Travel Center you will receive the following services with personal consultation: Tickets and reservations up to shortly before departure, season tickets and DB monthly season tickets on subscription as well as DB BahnCard related offers. Furthermore, national and international timetable and fare information is available in addition to supplementary services and offers for your rail journey.

Reisezentrum Hameln

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

You can reach our Triple-S central office by phone at: 0511/2861055

For price information and ticket sales, please contact your public transportation company. You can find contact information for the public transportation companies that make stops at our stations at www.bahnhof.de/zuege.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

The Travellers Aid Society ("Bahnhofsmission") at a German station can provide you with advice and information in the event of an emergency, and its volunteers can tell you where you can get further assistance. They also take care of children travelling alone and travellers with mobility restrictions. An overview of the societies in Germany and their services is available here. Additional details are also available from the DB Information counter at a given station.

Testing

The following equipment features serve to ensure barrier-free accessibility to the station. Available are:

All tracks Gleis 1 Gleis 2 Gleis 3 Gleis 5 Gleis 6 Gleis 7

Gleis 1:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 2:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 3:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 5:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | contrasting guidance

Gleis 6:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

Gleis 7:
step-free access | platform height >= 55 cm | passenger information display | public address system | tactile platform access | tactile guiding strip | stairs marking | tactile handrail label | contrasting guidance

The Mobility Service Centre organizes everything necessary if you need help getting on or off the train or changing trains. In order to provide you with the best possible service, we would ask you to notify us until 8 p.m. the day before your trip. For international trips, at least 48 hours in advance. 

Here you can request assistance online. Alternatively you can contact our Mobility Service Centre at 030 65212888 or msz@deutschebahn.com.

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 030 65212888.