Deutsche Bahn


Your contacts

If you would like information about your journey with Deutsche Bahn, you can use the general service number 030 2970 or the information and contact options on

Additional contact information and the details of partners for our station services and other offerings are available here:

Triple-S centres – customer service, security and station cleanliness

Mobility service – assistance for getting on and off the train and changing trains

Lost property office – the place to turn to if you lose something

Sales point finder – the quickest way to get to a ticket

DB Station&Service AG is there for you at the railway station. Our DB Information counters are the place to go for information about your rail journey, and they serve as a meeting point for travellers and visitors at over 80 stations nationwide. The counters can also provide you with information about trains, timetables and your surroundings. Our mobile service teams can also supply information and advice at over 160 stations: just look for red caps with the word "Service".

Do you have any questions or feedback on our stations? Please contact us either by telephone on +49 (0) 30 586020930 (Monday to Sunday, 7:00 am to 10:00 pm) or by sending an e-mail to our station team.

We hope you enjoy your time at our stations!

We take part in conciliation procedures conducted by the Schlichtungsstelle für den öffentlichen Personenverkehr e. V. (söp), Germany's dispute arbitration board for public transport, in the event that these are necessary. If you have submitted a complaint to us and are not satisfied with how we handled it, you can request conciliation from the independent arbitration board söp.