Who is responsible for collecting and processing data?

DB InfraGO AG collects and processes your data as the responsible party.

The appointed data protection officer is Dr. Marein Müller.

If you have any questions or suggestions regarding data protection, please contact: Datenschutz.DBInfraGO@deutschebahn.com.

If you have any questions, comments and/or criticism in connection with the current version of DB Bahnhof live, please contact:

DB InfraGO AG
Adam-Riese-Str. 11-13
60327 Frankfurt

E-mail: marketing-bahnhoefe@deutschebahn.com

Data processing regulations

If we obtain your consent to process personal information, this serves as a legal basis as per Article 6.1(a) of the General Data Protection Regulation (GDPR).

Processing personal data required for fulfilling a contract with you is based on Article 6.1(b) of the GDPR. Article 6.1(b) of the GDPR also applies to processing required for performing precontractual measures, for example in connection with requests pertaining to our products or service.

If our company is required by law to process personal data, for example for meeting taxation-related requirements, the relevant processing measures are based on Art. 6.1(c) of the GDPR.

For the processing of data resulting from our legitimate interest, Art.6.1(f) GDPR serves as the legal basis.

What data do we collect? How and why do we process your data?

We appreciate your use of our app and would like to transparently explain whether and when your personal data is collected and processed. All data collection and processing is done for specific purposes. These result from technical necessities or explicit user requests.

For technical reasons, certain data (for example the device ID) must be collected and stored when using DB Bahnhof live in order for the functioning of the app on your device.

Download

When downloading the app, your username, e-mail address and your customer number, the time of the download and the individual device number are transmitted to the app store. We have no influence on this data processing and are not responsible for it. You can find more information in the Google PlayStore and Apple App Store.

Basic functions

For the functioning of the app, it must be able to store and transfer data. For this purpose, it requires the permissions to change or delete the contents of the memory and to retrieve data from the Internet. The legal basis is Art. 6.1(b) of the GDPR.

Additional services are described in the following sections.

Additional services

Location data

In this app, we offer convenience features with which we provide you special services tailored to your particular location. In order for you to use these, it is necessary that your current location is transmitted. For the purposes of service provision, it is therefore necessary that the app is allowed to access the location data of your device. The location is only accessed after you have granted the app access authorization. The legal basis for the location processing is Art. 6.1(b) of the GDPR. You can disable access to location data in the app settings or as described below.

On Android, you can disable access to the location in the operating system settings in the menu sub-item ‘Apps> Bahnhof live> Access rights‘ or in the general device settings of your smartphone: Mobile Device menu>Settings>Location>Enable Location ’Off’ option.

On iOS, you can disable access to the location in the operating system settings in the menu sub-item ‘Privacy> Location services> Bahnhof live’.

Reminder function carriage order

The app offers you the option of being informed and reminded about the carriage order of trains (access to your device’s alarm clock is required), among other things. To use this, you can proactively activate a reminder function: ‘App start page>Station start page> Departure board station> Select train>Carriage order> Activate reminder function’. You will then receive a one-time reminder with information about the current carriage order. The legal basis for this is Art. 6.1(b) of the GDPR.

You can deactivate the reminder function again (even before you receive the desired information): "App start page>Station start page> Station departure board> Train selection>Carriage order> Reminder function.

Notifications of changes in the operating status of elevators

This app offers you the possibility to be informed about important events and news within our service, even if the app is not open. We use so-called push services for this purpose. To be able to send you these messages, we process pseudonymous data on servers of your operating system provider, which may also be located in the USA. We have taken technical precautions to ensure that only the data that is absolutely necessary to provide the service is transmitted to the operating system provider. The legal basis for the use of push services is Art. 6.1(b) of the GDPR.

You will only receive push messages if you switch on this function as described below.

You can deactivate the notifications about a changed operating status again (even before receiving the desired information): "App Home>Station start page> Tab "i" station information about elevators> Select elevator > Push. For Android, you can switch on the receipt of notifications in the operating system settings in the menu sub-item "Apps/Bahnhof live/Notifications". For iOS, you can switch on the receipt of notifications in the operating system settings in the menu sub-item "Bahnhof live/Messages".

Feedback function

On occasion, for example after updates, we ask you about your satisfaction with the app. In this case, a message is displayed inviting you to provide feedback. When you open this message, you will be redirected to either the Apple App Store or the Google Play Store, depending on the operating system of your mobile device, where you can submit your rating. In the process, data will be transferred to the respective App Store. Under the item ‘Download’ you will find the links to the privacy notice of the respective stores. If you do not wish to submit an immediate rating, simply close the message after it appears.

On the station start page of the app, you will find the ‘Feedback‘ tile. This takes you to a submenu where you can rate the app in the respective store (’Rate app’).

In addition, you have the option under this navigation point to contact us directly to report any problems that may occur with the app (‘Contact us’). Should you select this option, your mail client will open with a predefined subject and selected recipient. Please note that sending us a message also involves sending us your e-mail address. This will be treated confidentially by us and processed exclusively for the purpose for which it was transmitted. We recommend that you do not send any confidential content to us by e-mail, as the transmission is not encrypted. Please use the postal service for confidential requests to us.

Contacting us

When contacting us via the feedback feature on the station pages, the e-mail address, the device manufacturer and the used app version are collected to process your request and, if necessary, to identify errors. Should you proactively contact a store in a train station by phone, the app accesses the call function of your telephone.

Chatbot DB Smile

You can also contact us via DB Smile, the virtual chat assistant (chatbot/live chat) of DB InfraGO AG.

DB Smile knows the website content and provides keyword-based answers to customers’ questions, recommends links to the relevant pages and can suggest other channels for contacting us. We are constantly updating our chatbot so that it can provide you with the best support when navigating our online and mobile information offerings. At the moment, DB Smile cannot process complex/extensive questions. If a request cannot be resolved via our chatbot, you have the opportunity to continue chatting live with an agent. Personal information is neither required nor requested to use DB Smile. In the case of a live chat, it may be necessary at your request to process certain personal information to answer your concern. Our system stores your questions for max. 30 days so that its self-learning algorithms can improve how the chatbot functions. It does not evaluate personal data. Usage-related metrics such as chat duration, information timestamps, number of exchanges and general location of the user are stored exclusively for statistical reasons. We only store any information relating to you so that we can process your enquiry and for reasons connected with our internal procedures, for example managing and improving our business and service processes (Article 6.1.b of GDPR).

If you contact us via other channels, such as those communicated within the scope of special campaigns or programmes for customers at selected stations, we will use the information you provide us with (for example e-mail or phone number) only for measures required within the context of the relevant campaign or programme.

Customer satisfaction surveys

You have the opportunity to participate in anonymous customer satisfaction surveys conducted by DB InfraGO AG. The customer satisfaction surveys are carried out by a service provider commissioned by us, which is committed to the privacy notice.

If you want to participate, you can access the survey website via the provided link. Before participating in the survey, please read the privacy notice shown there.

Integration of third-party services

Google Maps

We use the map service Google Maps via an API.

In the default setting, this service is inactive for us, but you can activate it.

By clicking on the link to display the map (‘Show map’), you will be connected to Google Maps. In doing so, you transmit personal data (at least your IP address) to Google. Then the external content will be displayed to you. Google is solely responsible for the associated data processing. What other data is processed in this process is beyond our knowledge and influence. The company providing the service in the European Union, the European Economic Area and Switzerland is Google Ireland Limited, a company registered and operated under the laws of Ireland (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. You can find more information about Google’s privacy policy here: policies.google.com/privacy

Adobe Analytics

We are interested in continuously improving the services and functions of DB Bahnhof live. The app therefore provides the analytics service Adobe Analytics (Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland). This is initially deactivated by default. If you would like to help us improve our product, you can enable Adobe Analytics in the privacy settings of this app. After activation, Adobe Analytics stores and uses cookies on your mobile device, which enable an analysis of the use of the app. In this way, we can then see which sections and texts in our app are read and used how often and whether the design of our app has an influence on the extent of use. The legal basis for data processing is Art. 6.1(f) of the GDPR.

We have integrated Adobe Analytics into the app via the SDK of the tag management service Tealium iQ (Mindspace, Viktualienmarkt 8, 80331 Munich, Germany). We evaluate your data without establishing a personal reference. For this purpose, the IP address is anonymized.

We have obligated Adobe Analytics to handle your data in accordance with data protection regulations via an order processing agreement. Your IP address is anonymized independently on the server side before the respective processing, in particular for geolocation and reach measurement. The cookie set by Adobe has a term of 24 months.

Your activation option:: If you agree to the use of this analytics service, you can consent to the data collection and storage in the settings. Please note that when deleting all cookies, any set objection cookies (opt-out cookies) will also be deleted, so that you would have to exercise any possible declared objections again.

Sentry.io

We are interested in continuously improving the services and functions of DB Bahnhof live. The app therefore provides the Sentry service from sentry.io to record crashes. The provider is Functional Software, Inc, 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA.

To respond to crashes, it is necessary to collect the operating system ID, the operating system/browser used and crash information. This information is processed exclusively on the servers of the contracted service provider in Germany and deleted after 90 days. The legal basis for the data processing is Art. 6.1(f) of the GDPR.

Is any data forwarded?

Processing contracts generally requires the involvement of order processing specialists working under orders, for example computer centre operators, printing service providers, delivery service providers or other parties involved in contract processing.

We take great care when selecting external service providers who process data on our behalf, and they adhere to our strict contractual obligations. These service providers follow our instructions. This is safeguarded by strict contractual regulations, technical and organisational measures and supplementary checks.

Your data is forwarded only if you have provided us with your explicit consent or if mandated by legal provisions.

Your information is not forwarded to a third-party state outside the EU/EEA or to an international organisation unless suitable guarantees have been provided. These include standard EU contract clauses and an EU Commission decision regarding suitability.

Further information about data processing at DB concern can be found at: deutschebahn.com/de/konzern/konzernprofil/datenschutz

How long is your data stored?

We store data only while it is necessary for fulfilling the aim for which it was collected, for which it is required, or if such storage is mandated by law. For example, if you submit an enquiry, we store your data for at least the period of time necessary for processing your questions or enquiries in a satisfactory manner. Your data is then deleted.

What rights do users of DB Bahnhof live have?

Users can demand to know what data pertaining to them has been stored.
They can demand the correction or deletion of their personal data, or demand that its processing be restricted (blocking), provided this is permissible by law and possible within the framework of an existing contractual relationship.
They have the right to submit complaints to a supervisory authority. The regulator responsible for DB InfraGO AG is Der Hessische Beauftragte für Datenschutz und Informationsfreiheit, Postfach 3163, 65021 Wiesbaden, Germany.
Users have the right to transfer those data that have been provided to us on the basis of consent or a contract (data portability).
If they have given us consent to process data, they can withdraw it using the same process by which they provided it. The withdrawal of consent does not affect the legality of data processing performed before withdrawal on the basis of the consent provided previously.
Users may object to data processing on the basis of your particular situation if the data processing is carried out on the basis of our legitimate interests or is necessary for the performance of a public task.
They can object to being approached by advertising at any time with effect for the future (advertising objection).
To exercise the rights, simply post a letter to the relevant office (see section on the party responsible for collecting and processing data) or send an e-mail to: marketing-bahnhoefe@deutschebahn.com.

External links

If you click a link to an external website, you leave DB Bahnhof live. This means that DB InfraGO AG is not responsible for the content, services or products offered on the linked website, nor is it responsible for data protection or technical security on the linked website.

Updating privacy notice

We update our privacy notice in line with changes to functions or legal regulations. We therefore recommend that you review our privacy notice at regular intervals. If your consent is necessary or if elements of the privacy notice contain provisions from a contractual relationship with you, changes will be made only with your consent.

Last modified: 01.01.2024

Privacy notice DB Bahnhof live

More relevant content

DB Bahnhof live