Mobile Service: Currently available
Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".
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|Tuesday||06:00 oclock||22:30 oclock|
|Wednesday||06:00 oclock||22:30 oclock|
|Thursday||06:00 oclock||22:30 oclock|
|Friday||06:00 oclock||22:30 oclock|
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|Sunday||06:00 oclock||22:30 oclock|
|Holiday||06:00 oclock||22:30 oclock|
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Mobility service is available: please notify us in advance at 01806 512 512*
Do you need assistance when gettting on or off the train or changing trains? Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service". You can contact our mobility centres at 0180 6 512 512 (*EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or online at www.bahn.de/barrierefrei. In order to provide you with the best possible service, we would ask you to notify us in good time.
If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)
Have you lost or found something on a train or at a station?
Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).
You can also hand in found items or report a loss at the station.
3-S-Zentrale, Telefon: 0211/36801055
The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.
Stations also have their own security teams, while Germany's Federal Police handle safety issues in the rail network on behalf of the national government.
Please note DB Station&Service AG's rules and regulations as well as locally published additions at the train station: they are designed to make your time at our stations safe and pleasant.
Parking spaces for bicycles
The Travellers Aid Society ("Bahnhofsmission") at a German station can provide you with advice and information in the event of an emergency, and its volunteers can tell you where you can get further assistance. They also take care of children travelling alone and travellers with mobility restrictions. An overview of the societies in Germany and their services is available here. Additional details are also available from the DB Information counter at a given station.