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Mobility service is available: please notify us in advance at 01806 512 512*
Do you need assistance when gettting on or off the train or changing trains? Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service". You can contact our mobility centres at 0180 6 512 512 (*EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or online at www.bahn.de/barrierefrei. In order to provide you with the best possible service, we would ask you to notify us in good time.
Partial Step-free access
If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)
3-S-Zentrale, Telefon: 0391/5491055
The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.
Stations also have their own security teams, while Germany's Federal Police handle safety issues in the rail network on behalf of the national government.
Please note DB Station&Service AG's rules and regulations as well as locally published additions at the train station: they are designed to make your time at our stations safe and pleasant.
Parking spaces for bicycles
Wifi at stations
We give travellers 30 minutes of free internet access at over 125 stations. You can go online with your smartphone or laptop, send and receive e-mails, upload files to the cloud and make online phonecalls – our free wifi connection doesn't come with restrictions.When your initial 30 minutes are up, you can keep surfing by logging in to a hotspot provided by Telekom.
After the 30 minutes end, Telekom offers a range of additional options that are available for purchase. Pricing information is available at www.hotspot.de.
Our wifi is very easy to use.
Enable wifi on your device and look for networks, then select "Telekom"
Open an internet browser and go to a website (any will do) Our system forwards you automatically to the hotspot homepage
Go online by selecting "Go online" and then clicking "Start surfing"
You can contact the following number if you have questions about Telekom's hotspot or need assistance to use it: +49 800 350 2000 (free of charge).
The Travellers Aid Society ("Bahnhofsmission") at a German station can provide you with advice and information in the event of an emergency, and its volunteers can tell you where you can get further assistance. They also take care of children travelling alone and travellers with mobility restrictions. An overview of the societies in Germany and their services is available here. Additional details are also available from the DB Information counter at a given station.