Flughafen BER - Terminal 5 (Schönefeld)

Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".

Testing

The following equipment features serve to ensure barrier-free accessibility to the station. Available are:

Gleis 3:
step-free access | platform height >= 55 cm | passenger information display | public address system | stairs marking | tactile handrail label | contrasting guidance

Gleis 4:
step-free access | platform height >= 55 cm | passenger information display | public address system | stairs marking | tactile handrail label | contrasting guidance

Gleis 6:
step-free access | platform height >= 55 cm | passenger information display | public address system | stairs marking | tactile handrail label | contrasting guidance

Gleis 11:
step-free access | platform height >= 55 cm | passenger information display | public address system | stairs marking | tactile handrail label | contrasting guidance

Gleis 13:
step-free access | platform height >= 55 cm | passenger information display | public address system | stairs marking | tactile handrail label | contrasting guidance

The Mobility Service Centre organizes everything necessary if you need help getting on or off the train or changing trains. In order to provide you with the best possible service, we would ask you to notify us until 8 p.m. the day before your trip. For international trips, at least 48 hours in advance. 

Here you can request assistance online. Alternatively you can contact our Mobility Service Centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or msz@deutschebahn.com.

Have you lost or found something on a train or at a station?

Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).
You can also hand in found items or report a loss at the station.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

You can reach our Triple-S central office by phone at: 030/2971055

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.