Deutsche Bahn

Berlin-Friedrichstraße

Features

DB Information counters are the place to go for information about your rail journey, and they serve as a meeting point for travellers and station visitors. If you have any questions about your trip or the town/city where the station is located, staff at the counter have the answers you need. If a station does not have a counter, our service staff are only too happy to help you with any query you might have.

Day From Till
Monday 00:00 oclock 24:00 oclock
Tuesday 00:00 oclock 24:00 oclock
Wednesday 00:00 oclock 24:00 oclock
Thursday 00:00 oclock 24:00 oclock
Friday 00:00 oclock 24:00 oclock
Saturday 00:00 oclock 24:00 oclock
Sunday 00:00 oclock 24:00 oclock
Holiday 00:00 oclock 24:00 oclock

Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service".

Day From Till
Monday 09:00 oclock 19:00 oclock
Tuesday 09:00 oclock 19:00 oclock
Wednesday 09:00 oclock 19:00 oclock
Thursday 09:00 oclock 19:00 oclock
Friday 09:00 oclock 19:00 oclock
Saturday 09:00 oclock 19:00 oclock
Sunday 09:00 oclock 19:00 oclock
Holiday 09:00 oclock 19:00 oclock

Are you looking for a DB Travel Centre or an agency that sells DB tickets? Use our sales point finder to see where DB sales outlets are located.

If you want to take a load off your hands, you can put your luggage in a locker at these stations.

Do you need assistance when gettting on or off the train or changing trains? Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service". You can contact our mobility centres at 0180 6 512 512 (*EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or online at www.bahn.de/barrierefrei. In order to provide you with the best possible service, we would ask you to notify us in good time.

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)

Have you lost or found something on a train or at a station?

Simply get in touch with us free of charge at www.fundservice.bahn.de. You can call us at 0900 1 99 05 99 (EUR 0.59/min. from a German landline, costs for calls on mobile networks may vary).
You can also hand in found items or report a loss at the station.

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

Stations also have their own security teams, while Germany's Federal Police handle safety issues in the rail network on behalf of the national government.

Please note DB Station&Service AG's rules and regulations as well as locally published additions at the train station: they are designed to make your time at our stations safe and pleasant.


Toilets

Parking spaces

Parking spaces for bicycles

Local transport

Taxis

Lageplan von Berlin-Friedrichstraße

Lageplan  PDF | 709,0 KB