Deutsche Bahn

Bad Oeynhausen


Are you looking for a DB Travel Centre or an agency that sells DB tickets? Use our sales point finder to see where DB sales outlets are located.

Do you need assistance when gettting on or off the train or changing trains? Our mobile service staff at stations provide travellers with advice and assistance. Just look for red caps with the word "Service". You can contact our mobility centres at 0180 6 512 512 (*EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks) or online at In order to provide you with the best possible service, we would ask you to notify us in good time.

If you have any questions, simply contact the relevant Triple-S centre or our mobility service centre at 0180 6 512 512 (EUR 0.20 per call from landlines, max. EUR 0.60 per call from mobile networks)

The Triple-S concept is our masterplan for safety and customer focus at stations. Operating around the clock, Triple-S centres collect all important information regarding station processes. Some stations feature help points (emergency intercoms) that connect callers straight to the Triple-S centres.

Stations also have their own security teams, while Germany's Federal Police handle safety issues in the rail network on behalf of the national government.

Please note DB Station&Service AG's rules and regulations as well as locally published additions at the train station: they are designed to make your time at our stations safe and pleasant.

Parking spaces

Parking spaces for bicycles

Local transport


Travel items

The Travellers Aid Society ("Bahnhofsmission") at a German station can provide you with advice and information in the event of an emergency, and its volunteers can tell you where you can get further assistance. They also take care of children travelling alone and travellers with mobility restrictions. An overview of the societies in Germany and their services is available here. Additional details are also available from the DB Information counter at a given station.